Chatbase AI

Overview

Chatbase (Chatbase Inc.) is a cloud-based platform for building and deploying AI agents for customer support, sales, and user engagement. The homepage positions it as "one agent for every customer interaction," running support, sales, and product guidance 24/7 across live chat, email, phone, Slack, and more. Three agent roles are advertised: a Customer Support agent that resolves queries across live chat, email, phone, and Slack; a Sales agent that engages prospects and guides conversations toward revenue; and a Product guidance agent that helps customers find information in a clear, on-brand voice.

Agents are trained on the business's own data: after uploading documents, Chatbase shows the extracted data size, with training caps of 10 MB (Hobby), 20 MB (Standard), and 40 MB (Pro) of extracted text content. Chatbase states it does not use customer data to train, retrain, fine-tune, or otherwise improve any AI model — this applies to all accounts — and HIPAA-enabled accounts are covered by a zero-data-retention policy. The platform is GDPR compliant, SOC 2 Type II audited, and HIPAA-capable, with data encrypted at rest and in transit.

Deployment channels include web, Slack, WhatsApp, and Messenger (plus Instagram via integrations), with API access on paid plans. AI Actions let agents take approved actions (5/8/12 per agent by plan tier), and Standard/Pro plans add voice support with 10/20 concurrent calls. The integrations library includes Stripe, Zendesk, Salesforce, Intercom, HubSpot, Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, and WordPress. Plans support file attachments in chat, outbound campaigns, basic analytics, auto-recharge message credits, extra agents, and removal of "Powered by Chatbase" branding; Enterprise adds SSO, audit logs, custom roles and permissions, white-labeling, SLAs, and a dedicated success manager.

Chatbase offers a free version of the service for unpaid subscribers with reduced features and functionality (Terms of Service §5.1: "Free Version"). Paid plans — Hobby, Standard, and Pro — each include a 7-day trial and are metered by monthly message credits (700 / 4,000 / 15,000 respectively, renewing on the first of each calendar month) plus monthly test credits; yearly billing is discounted 20%. Exact dollar prices did not render on the official pricing page text at research time and are recorded as Unknown; no third-party figures are used. (The homepage states "trusted by 10,000+ brands" — record only as a homepage claim.)